Offline/Online Status Icons your customers will immediately know whether you're on-line or offline. Automatic transcript storage Review past conversations and requests. Option to rate the request session. Your customers can rate the support session at any time during the chat, plus your representative gets immediate feedback on how is he doing. Push Pages and files Send your visitors directly to the pages they’re looking for, send them files and maximize your customer's experience. Seamless integration Change the look of the user's chat window by editing a single CSS file. Printable Transcripts Users can get printable versions of the chat transcripts with just a click. Support for widely used components Live Customer Support, supports JMail, ASPSmartMail, ASPEmail, ASPMail, SASmtp and of course CDONTS. Works with both Microsoft Access and SQL Server Databases (Full Script Included). SQL Server is recommended for sites with large amounts of data or high traffic. Incredible Price : You'll get a fantastic price for an incredibly powerful application, Full support and much more. Live Customer Support is really the only tool you'll need to deliver real live customer support on your web site or Intranet.
It is not a hosted application and you don't have to pay a monthly fee or depend on a 3rd party company to give your customers live support. Live Customer Support has an Unlimited number of Representatives and Departments. There are no built-in limits as to the number of representatives and departments. Your whole company can use the application. |
Not a hosted solution - It runs on your own site under your complete domain and control. Live Support is not a a hosted service, you receive the full application for installing on your own site.
Entirely Web Based - There's no need to install any client application. Provide real-time customer service support from any computer, anywhere with web access. You just need your web browser!
Unlimited representatives and departments - Unlike other similar applications, Live Support has no built-in limit as to the number of representatives and departments that you can have, get your whole staff to deliver support with the system! |
Maximize your revenue - Live Support can help you close the sale with customers who may be skeptical about purchasing online. Your live, personal attention demonstrates your commitment to providing great customer service. An opportune answer from one of your live support representatives may be just what your visitors need to close the sale!
Reduce Costs - Your representatives can handle concurrent multiple calls instead of being limited to one conversation. By providing assistance online, you do not incur in any telephone charges, thus lowering your phone bills drastically.
|