Top features and Benefits
What makes Live Support stand out of the crowd when it comes to choosing a live customer support software for your web site?, Aside from its powerful features and ease to use, here are some of the top reasons that make the Absolute Live Support your best choice for deliver live customer service directly on your web site |
Live Customer Support
- Live Chat, Cusomer Support Software Developed in Classic ASP.
Add an unlimited number of departments and assign unlimited users to each department. Web based Live Customer Support is 100% Open Source ASP, which means that you can customize the software and way you want to. The software does not make use of any special ports and you can provide support from any computer anywhere with no additional software installations. Live Request Monitor is a Web-based live monitoring system to check and alert you to your incoming requests.
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Powerful Stats and reports, Graphic charts and reports let you see exactly the number of requests per day, requests per department, system performance, and more! Just a line of code to enable live support on your pages. By inserting just a line of code, your visitors will see the Live Customer Support button which once clicked puts them in contact with you!
Canned Responses and Commands, Add any number of automated replies and commands, push images, messages and URL's by just selecting the command from a list box. Automatic request handling Live Customer Support automatically balances your calls to evenly distribute them among your on-line representatives per department, additionally you can set how many requests each of your users can handle. Option to Transfer calls to any other department with just a click. Party Is Typing Notify. Use this feature to know when your counterpart is typing a message. Option Leave a message If customers can't reach you (your whole staff is busy or off-line) Live Customer Support will prompt the customer to leave you a message. |